Return & Refund Policy

Thank you for shopping at KARDY. We value your satisfaction and want you to love your jewelry. If you are not entirely satisfied with your purchase, we are here to help.

Contact Information:

  • Email: xbgsfzq977@hotmail.com

  • Business Location: USA

1. Order Cancellations

If you need to cancel your order, please contact us immediately at xbgsfzq977@hotmail.com.

  • If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

  • If your order has already been shipped, you will need to follow our standard return procedure below.

2. Returns (14-Day Window)

You have 14 calendar days from the date you receive your item to initiate a return.

Eligibility Criteria:

  • Items must be in original condition: unworn, undamaged, and free of scratches.

  • Items must include the original packaging, tags, and any certificates of authenticity.

  • We reserve the right to refuse returns that show visible wear, damage, or alterations.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to xbgsfzq977@hotmail.com with the subject line "Return Request - [Your Order Number]".

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Receive Approval: We will reply with a return authorization and the return shipping address (USA).

  4. Ship the Item: Pack the jewelry securely to prevent damage during transit. You are responsible for the cost of return shipping.

Important: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time:

  • Approval: If approved, a refund will be processed to your original payment method.

  • Timing: Please allow 5 to 10 business days for the refund to appear on your bank or credit card statement (depending on your payment provider's processing times).

Refund Amount:

  • You will receive a refund for the full purchase price of the item.

  • Shipping Costs: Please note that the original **$40.00 USD shipping fee** is **non-refundable**. If you received free shipping (promotional), the actual cost of shipping ($40.00 USD) will be deducted from your refund.

5. Damaged or Incorrect Items

We take great care in packaging our jewelry. However, if you receive a damaged item or the wrong product:

  1. Contact us immediately at xbgsfzq977@hotmail.com within 48 hours of receiving the package.

  2. Provide your order number and clear photos of the item and packaging.

  3. We will arrange a replacement or a full refund (including the $40.00 shipping fee) at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days after we approved it:

  1. Check your bank account again.

  2. Contact your credit card company or bank (it may take some time before your refund is officially posted).

  3. If you’ve done all of this and still have not received your refund, please contact us at xbgsfzq977@hotmail.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need a different size or design, please return the original item for a refund and place a new order separately.

8. Sale Items (If applicable)

  • Standard Sale Items: Subject to the same 14-day return policy.

  • Final Sale / Clearance: Items marked as "Final Sale" cannot be returned or exchanged unless they arrive damaged.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • By Email: xbgsfzq977@hotmail.com